Refund & Return

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Please read our Return & Refund Policy carefully.

Return Eligibility

You may request a return if:

  • The item arrived damaged or defective
  • You received the wrong item
  • The product is significantly different from the description

To be eligible for a return:

  • The item must be unused and in its original packaging
  • Return requests must be made within 7 days of receiving the order

Non-Returnable Items

We do not accept returns for:

  • Used or damaged items caused by the customer
  • Products without original packaging
  • Final sale or clearance items
  • Personalized/customized products

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank (processing time may vary)

If you still have not received your refund, contact us at:

📧 support@yourstore.com

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item arrived damaged
  • We shipped the wrong product

Shipping costs are non-refundable unless the return is caused by our mistake.

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item/package

We will resolve the issue as quickly as possible.

Order Cancellation

Orders can be canceled within 12 hours after placing the order.

After processing or shipment, cancellation may no longer be possible.

Contact Us

For any return or refund questions, contact us:

📧 support.radeetmart@gmail.com
📍 Sharjah, UAE

We are happy to assist you.