FAQs
Frequently Asked Questions (FAQs)
1. How long does shipping take?
Shipping usually takes:
- UAE: 2–5 Business Days
- International: 7–20 Business Days
Delivery times may vary depending on your location and courier service.
2. How can I track my order?
Once your order is shipped, you will receive a tracking number by email.
You can use the tracking number on our “Track Your Order” page to check your shipment status anytime.
3. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) in selected locations.
Availability may depend on your delivery area.
4. What payment methods do you accept?
We accept:
- Credit/Debit Cards
- Apple Pay
- Google Pay
- Shopify Payments
- Cash on Delivery (where available)
5. Can I cancel my order?
Yes. Orders can be canceled within 12 hours after placing them.
Please contact us as soon as possible at:
6. What if I receive a damaged item?
If your item arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item
We will help resolve the issue quickly.
7. Do you ship internationally?
Yes, we ship to many countries worldwide.
Shipping availability and delivery times may vary by country.
8. Why is my tracking information not updating?
Tracking updates can sometimes take 2–5 business days to appear after shipment.
If your tracking has not updated after several days, please contact us.
9. What should I do if I entered the wrong shipping address?
Please contact us immediately after placing your order.
If the order has not been shipped yet, we may be able to update the address.
10. How can I contact customer support?
You can contact us anytime through:
📧 support.radeetmart@gmail.com
🕒 Monday – Saturday | 10 AM – 8 PM
We usually reply within 24 hours.